Privacy policy

Last updated: July 23, 2026

Tech Support Bids ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website, create an account, submit a project, register as a Provider, communicate through the Platform, or otherwise use the services provided by Tech Support Bids (the "Platform" or "Services").

Tech Support Bids is powered by Shopify, which provides the technology and infrastructure necessary to operate portions of the Platform.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described below.

1. Information We Collect

We may collect personal information directly from you, automatically through your use of the Platform, from our service providers, and from third-party partners where permitted by law.

Personal Information

We may collect:

  • Name

  • Company name

  • Job title

  • Business address

  • Email address

  • Telephone number

  • Account username and password

  • Billing and payment information

  • Communications with Tech Support Bids

  • Communications between Businesses and Providers

Business Information

We may collect:

  • Project requests

  • Bid submissions

  • Service requirements

  • Uploaded files and documents

  • Contracts or project-related information voluntarily submitted

  • Provider profile information

  • Business profile information

Technical Information

We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Time spent on the Platform

  • Referring website

  • Cookies and similar tracking technologies

  • Platform usage information

  • Log files

  • Diagnostic information

2. How We Use Your Information

We use your information to:

  • Operate and maintain the Platform

  • Create and manage user accounts

  • Connect Businesses with qualified Providers

  • Facilitate bid requests and communications

  • Process payments and platform fees

  • Authenticate users

  • Provide customer support

  • Respond to inquiries

  • Improve Platform functionality and user experience

  • Personalize content and recommendations

  • Analyze Platform usage

  • Detect, investigate, and prevent fraud, abuse, unauthorized access, and other harmful activities

  • Protect the security of the Platform

  • Enforce our Terms of Service and related agreements

  • Comply with legal obligations

  • Send administrative notices

  • Send marketing communications (which you may opt out of at any time)

3. How We Share Information

We do not sell your personal information.

We may share information in the following circumstances.

Between Businesses and Providers

Information submitted through the Platform may be shared between Businesses and Providers to facilitate project requests, bids, communications, evaluations, negotiations, and service delivery.

Service Providers

We may share information with trusted third-party providers that help operate our Platform, including:

  • Shopify

  • Payment processors

  • Cloud hosting providers

  • CRM platforms

  • Email service providers

  • Analytics providers

  • Customer support systems

  • Fraud prevention services

  • Identity verification providers

  • Marketing service providers

These providers may access information only as necessary to perform services on our behalf.

Legal Requirements

We may disclose information when we believe disclosure is necessary to:

  • Comply with applicable law

  • Respond to legal process

  • Protect our legal rights

  • Prevent fraud or abuse

  • Investigate violations of our agreements

  • Protect the safety of our users or others

Business Transfers

If Tech Support Bids is involved in a merger, acquisition, financing, bankruptcy, restructuring, or sale of assets, your information may be transferred as part of that transaction.

4. Relationship with Shopify

Tech Support Bids utilizes Shopify to provide portions of the Platform. Shopify may collect and process certain personal information necessary to provide hosting, payment processing, security, analytics, and other Platform functionality.

For additional information regarding Shopify's privacy practices, please visit:

https://privacy.shopify.com

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Authenticate user accounts

  • Keep users logged in

  • Remember user preferences

  • Improve Platform functionality

  • Analyze Platform traffic

  • Monitor Platform performance

  • Detect fraud and security threats

  • Deliver relevant advertising where permitted

Most web browsers allow you to control cookies through browser settings. Disabling cookies may affect certain Platform functionality.

6. Confidential Project Information

Businesses and Providers may exchange confidential or proprietary information through the Platform.

Tech Support Bids recommends that users execute separate Non-Disclosure Agreements when appropriate.

Tech Support Bids is not responsible for enforcing confidentiality obligations between Businesses and Providers.

7. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security of any information transmitted through the Platform.

Users are responsible for maintaining the confidentiality of their account credentials.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our Services

  • Maintain user accounts

  • Facilitate projects

  • Maintain business and financial records

  • Resolve disputes

  • Enforce our agreements

  • Prevent fraud

  • Comply with legal obligations

Retention periods may vary depending on applicable legal requirements.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Delete your personal information

  • Request a copy of your personal information

  • Request portability of your data

  • Withdraw consent where applicable

  • Object to certain processing activities

  • Opt out of marketing communications

To exercise your rights, please contact:

info@techsupportbids.com

We may request information necessary to verify your identity before processing your request.

10. Third-Party Websites

The Platform may contain links to third-party websites or services.

Tech Support Bids is not responsible for the privacy practices, content, or security of third-party websites.

Users should review the privacy policies of any third-party websites they visit.

11. Children's Privacy

The Platform is intended solely for business users and individuals who are at least eighteen (18) years of age.

We do not knowingly collect personal information from children under 18.

If we become aware that personal information has been collected from a child, we will take reasonable steps to delete such information.

12. International Users

If you access the Platform from outside the United States, you acknowledge that your information may be transferred to, processed, and stored in the United States or other countries where our service providers operate.

By using the Platform, you consent to these transfers where permitted by applicable law.

13. Complaints

If you have questions or concerns regarding our privacy practices, please contact us using the information below.

Depending on your location, you may also have the right to submit a complaint to your local data protection authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, legal requirements, or Platform functionality.

Updated versions will be posted on the Platform together with the revised Effective Date.

Your continued use of the Platform after any changes become effective constitutes acceptance of the revised Privacy Policy.

15. Relationship to Other Agreements

Your use of the Platform is also governed by our:

  • Terms of Service

  • Provider Agreement

  • Business User Agreement

  • Acceptable Use Policy

  • Disclaimer

  • Non-Circumvention Policy

In the event of any conflict regarding the collection, processing, or disclosure of personal information, this Privacy Policy shall govern.

16. Contact Information

Tech Support Bids

Email: info@techsupportbids.com

Website: https://www.techsupportbids.com